What inspires you?
My family is my inspiration. I love what I do. I love being part of something bigger/greater than myself, because what we do will affect generations.
What is your client service philosophy?
To treat the client better than how I would expect to be treated. Whether it’s talking on the phone for 30 minutes about what a submittal is (yes, I’ve done it) to driving 2 hours for a 30 minute meeting (and yes, I’ve done this, too). The last thing a client remembers about a project is how well they and their staff were taken care of during construction. And, of course they remember how well construction went. . .but, more of how they were taken care of.
What is the most challenging aspect of being a part of TETER’s Construction Administration Department?
Juggling multiple projects at once. . .whether they are short cycle or a year long. Because when stuff hits the fan, it usually hits the fan in waves.
What is your favorite lesson learned project story?
Always be prepared. I was given an opportunity to be the Construction Administrator for a multi-million dollar, multi-phased complex modernization project at a community college. Although I had a “rough” overview of the project scope, I didn’t initially completely understand the full complexity of the project. At the project’s first meeting, I was asked various questions on site. Based upon past employment experiences, I provided “general” responses. However, the Construction Manager quickly shut me down. I hadn’t known that the CM was involved in the Design Phase. Since that incident, I always make sure I thoroughly understand and familiarize myself with the Construction Documents before I attend any contractor-owner meetings.
What do you do for fun?
Work out; play softball (yes, I still play!); coach; watch my kids play sports; watch movies; travel; hang out and watch TV.
What non-profit organization do you support and why?
Youth sports programs. Because people do not realize that many life lessons can be learned from playing them. You learn to be a follower and a leader, you learn to be an individual and a team member, you learn trust, confidence, responsibility, fear, weakness, strategy, planning. Sports are a great de-stressor. Plus, it keeps you fit.